My fellow Filipinos, let this be a warning to those considering to open an account with Sky Cable may it be Sky Bundle or Sky Broadband.
We had experience a very long process of account termination that involves a lot of stress to us, this even despite dealing with them in good faith and notifying them ahead of time.
It started when we had to move from our old condo unit to transfer to our newly turned-over condo. Because our new unit does not support yet Sky Cable, we had to close our account in our old condo. We notify them weeks in advance that we need to close the account via email. If you had contacted Sky Cable, you would know that they took days to respond even to a simple query (good luck!). We chose email because their hotline is always busy, and we like getting our inquiries and their responses recorded (glad we did). They agreed and said they will wait until the next end of billing cycle before they can send the final bill. The next billing cycle happens to be after our date to leave condo, so we asked in advance if they need to take the equipment, as usual no response, and I had to inform them before we transfer that they can take it from my new address, I had my billing address changed as well.
They scheduled multiple picked up dates but they never arrived to do so. Only months later when their collector started sent SMS collecting balooned amounts. (What the ****) No bill arrived on our new address anyway.
Here we are, dealt with them in a very kind way and we were given this kind of treatment. No one deserves to be treated like this.
As the story goes, we demanded an explanation as to why we have balooned fees. Obviously, it is because of unpicked equipment so they scheduled it again. As expected, they did not arrived again (what the **** again), but did so the next schedule .
There, we expect charges to be zero now. But lo and behold, few weeks later, we have charges again to be paid. We, thinking we just wanted this over, paid the amount so we can finally close it.
And so we thought, customer service said we still owe them some fees again. (what the super ****) At this point, I am already furious (that feeling where we can get mad because you are so taken advantage - only get to experience this felling with Sky - well done)
The story is not yet over as we are now talking with legal services. We hated this stress and we hated how long they dragged this, not too mention the times customer service replied with nonsense making the process a lot longer. And why would customer service always not backread emails? The times we wasted there are so much.
